FAQ
Our Golf Balls
Are the golf balls suitable for both beginners and advanced players?
Yes, our 3-layer urethane golf balls are designed to be suitable for both beginners and advanced players. The advanced 3-layer construction, featuring a high-energy core, a responsive mantle layer, and a premium urethane cover, provides exceptional distance, control, and feel.
Beginners will appreciate the enhanced distance and forgiveness, making it easier to achieve better performance on the course. Advanced players will benefit from the superior spin control and precision, especially on short game shots. Compared to simpler 2-layer balls, our 3-layer urethane balls offer greater versatility and performance, making them an excellent choice for golfers of all skill levels.
What types of use are your golf balls best suited for (e.g., practice, casual play, tournaments)?
Our 3-layer urethane golf balls are designed to be versatile and are well-suited for a variety of uses, including practice, casual play, and tournaments.
The advanced construction ensures optimal performance, providing exceptional distance, control, and durability. The unique design featuring country flags and the rare number "19" on each ball not only makes them stand out but also creates a visually stunning effect when the ball spins. This distinctiveness not only enhances your playing experience but also makes it easier to identify your ball on the course.
Whether you’re practicing your swing, enjoying a casual round with friends, or competing in a tournament, our golf balls offer the perfect blend of performance and individuality.
What are the technical specifications of your golf balls ?
Dimples : 332
Diameter : 42.6 mm -42. 7mm
Weight : 45-46 grams
Elasticity : 85%
Compression : 80
Hardness : 80-85
Inner material : rubber
Middle material : resin
Outer material : urethane
Customization
What countries' flags are currently available on your golf balls?
Our current designs to get started are the following :
- Switzerland
- Germany
- France
Can I request a flag from a country that is not currently available?
Sure ! We invite you to participate in chosing our next designs by voting in our page Poll.
A number of models are already being considered for production in the near future, including Spain, UK, Austria, USA, EU and even more...
Shipping and Delivery
What are the deliverable countries ?
Only Switzerland is currently eligible for delivery.
Our business is just getting off the ground, and shipping to other countries would mean longer delivery times and higher shipping costs for the customer.
This will change in the future! Please let us know in the “Contact us” section if you are coming from elsewhere. If we see strong demand in your country, we'll try to make shipping possible at the lowest possible cost!
How long will it take to receive my order?
Switzerland
After receiving your order, you should receive it within 2 to 7 days.
Due to our young production and logistics, it is possible that these delivery times may be extended. In addition, please note that delivery times may vary due to external factors beyond our control, such as delays by transport companies. We thank you for your understanding and patience.
Other countries
Other countries are not yet available for delivery, see “Countries available for delivery”.
Returns and Refunds
What is your return policy?
You will find all the details about returns in our page Return and Refund Policy
How do I initiate a return or exchange?
You will find all the details about refunds in our page Return and Refund Policy
What should I do if I receive a damaged or incorrect item?
If you find a defective item, you can initiate an exchange procedure according to our Return and Refund Policy.
Contact and Collaboration
How can I contact customer service for additional questions or support?
For any matter, feel free to send us your message through the page Contact Us.
After you fill in the contact form, our team receives an instant email. Every request will be answered as quickly as possible.
Our golf club would like to collaborate and discuss about the possibility to have our balls supplied by Hole19, how should we proceed ?
We would be more than happy to supply your club on the short or long term. Hole19 is full of ambition, one of our objectives being to periodically deliver golf balls to bigger entities than private custommers.
Please complete the form in our page Contact Us with your request, we will give you a feedback as fast as possible.
For big order quantities, Hole19 can produce balls with a brand new customized design that would suit your club, as well as other ball-quality possibilities than our 3-layer Urethane balls.